Refund policy

Return & Refund Policy

All sales are final. We do not accept returns or offer refunds once an order has been placed, except in cases where the product received is defective, damaged, or incorrect.

Please review product descriptions and details carefully before completing your purchase.

Damages, Defects, or Incorrect Items
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, missing parts, or if you received the wrong product. If the issue is verified, we will process a full refund to your original payment method. Proof of the issue (such as photos) may be required to complete the verification process.

• Report window : Please email us within 7 days of delivery.
• What to include : Your order number, a brief description and clear photos of the item and packaging.

You can contact us at almeryofficial@gmail.com for assistance.

Non-Returnable Items
We do not accept refunds for any items that are not defective.

Exchanges
We do not offer exchanges. If you wish to purchase a different item, a new order must be placed.

European Union Customers
If your order is shipped to the European Union, the 14-day cooling-off period does not apply to non-defective items. Cancellations, returns, or refunds will only be accepted if the product is defective, damaged, or incorrect, in which case a full refund will be issued after inspection.

Refund Processing
Approved refunds for defective or incorrect products will be issued to the original payment method within 10 business days after verification. Please note that processing times may vary depending on your bank or payment provider. If more than 15 business days have passed since approval, please contact us at almeryofficial@gmail.com.